Photo’s courtesy of Mission Community Archives and Mark Hemrich

Superhost Training

The Mission Regional Chamber of Commerce is excited to be able to offer TWO essential workshops to both the business community as well as individuals that are looking to build up their skills and their resumes.

Superhost Customer Service Training

SuperHost offers affordable, relevant and quality customer service training for front-line employees in any industry. SuperHost is intended for people who are entering the workforce for the first time or after a significant break or are fairly new to working in a customer-facing role.

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About Superhost

SuperHost was first launched in 1985 in preparation for the Expo '86 in British Columbia. Since then, SuperHost has become the standard for customer service excellence in BC and an internationally recognized leader in training for the tourism industry. Over the last 30 years, it was operated and managed by the BC Government through its provincial destination marketing organization, Destination British Columbia and its predecessor, Tourism British Columbia. It has expanded its course offerings, and was rebranded to WorldHost Training Services in 2009, just before the 2010 Winter Olympic Games.

Early in 2017, Destination BC transferred WorldHost over to go2HR. We are proud to take on the legacy of this program, and excited to let you know that we are launching a new suite of classroom courses under the revitalized refreshed SuperHost brand.

The first new course, Foundations of Service Quality introduces the principles of providing a quality service experience in the workplace, and provides an understanding of the importance of exceptional customer service. Students will learn about workplace communication, problem-solving, customer and employer expectations, and more.

Basic Workshop Details

  • A one day workshop includes approx 6 hours of instruction
  • The final exam is online so a device with access to the internet will be required. (a device can be available upon request)
  • The cost for the course is $105 pp (+ GST)

Upcoming courses will be listed on the Community Events page.

​​QUESTIONS? or to find out when the next workshop will be scheduled please contact the
Superhost Administrator  Jo-Anne Chadwick  T: 604-826-6914  E: execdir@missionchamber.bc.ca

Certified_SuperHost_Instructor_-_Foundations_4_Nov_2017_d4dd0c47

For Businesses

  • Minimum class size is 12 participants for a private workshop
  • Workshops can be held at your place of business or at the Chamber (based on space availability)
  • Workshops can be customized to have a more direct focus on your specific business *
  • Businesses that do not meet the minimum participation requirement can join any public workshop scheduled
    * customized workshops will be charged an additional flat fee of $100 for the service

For Individuals

  • Minimum class size consists of 8 participants for a workshop to run
  • Workshops will be held at the Mission Chamber of Commerce in the boardroom
  • To register for any upcoming workshops please check the event calendar or email connect@missionchamber.bc.ca

Destination Ambassador Workshop

A remarkable experience relies on exceptional customer service, starting from the moment a visitor sets foot in a community and at every touch point that follows.

How do you become a local Ambassador and ensure that you are contributing to a positive, authentic visitor experience that shows all that your community has to offer?

Destination Ambassador covers key topics that make for memorable visitor experiences, including:

  • The role of local ambassadors in the visitor experience
  • The importance of tourism and how it benefits your local community
  • Different visitor profiles and reasons they visit your area
  • Products and services your community has to offer visitors
  • Where to access information and how to provide helpful service to others
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Basic Workshop Details

  • A one day workshop includes approx 3.5-4 hours of instruction
  • The post-workshop evaluation is online so a device with access to the internet will be required. (a device can be available upon request)
  • The cost for the course is $60 pp (+ GST)

Upcoming courses will be listed on the Community Events page.

​​QUESTIONS? or to find out when the next workshop will be scheduled please contact the
Superhost Administrator & Instructor  Jo-Anne Chadwick  T: 604-826-6914  E: execdir@missionchamber.bc.ca

Certified_SuperHost_Instructor_-_Foundations_4_Nov_2017_d4dd0c47

For Businesses

  • Minimum class size is 12 participants for a private workshop
  • Workshops can be held at your place of business or at the Chamber (based on space availability)
  • Workshops can be customized to have a more direct focus on your specific business *
  • Businesses that do not meet the minimum participation requirement can join any public workshop scheduled
    * customized workshops will be charged an additional flat fee of $75 for the service

For Individuals

  • Minimum class size consists of 8 participants for a workshop to run
  • Workshops will be held at the Mission Chamber of Commerce in the boardroom
  • To register for any upcoming workshops please check the event calendar or email connect@missionchamber.bc.ca