Welcome to our Lunch & Learn sessions: These 1.5 hour sessions are combined with networking and a light lunch, and are designed around key learning outcomes to help your business and your skill-set grow. Bust out the business cards, bring your laptop or notepad and come hungry!
Presented by Community Futures North Fraser, this seminar is all about "Business Operations Guidelines" with Allan Main, Executive Director for Community Futures North Fraser. Does your customer experience meet or exceed expectations? Operations is the process behind delivering your customer experience. In this session, we will look at a few strategies to evaluate your operational performance so you can set goals to improve your customer outcomes.
Key learning outcomes include:
· Productivity and Quality
· Human Resources and Building your Team
· Planning, Controlling, and Leadership
· Supply Chain and Inventory
· Compliance, Taxes, and Keeping Track
*Light lunch provided
Allan Main has been the Executive Director of Community Futures North Fraser for the past 7 years, supporting small business from Harrison to Mission with business coaching and loans. Before moving to Mission Allan worked as a consultant assisting small companies with market strategy and product development, and his depth of business knowledge includes the start-up and operation of a few small businesses. Supporting his business experience is an MBA degree earned from the University of British Columbia.